Terms and Conditions

SERVICES:

Local Stock – Stock is available in Sydney warehouse. Available stock levels are shown on our website.

Offshore Stock – Only samples are available in our warehouse. Upon receipt of your purchase order we will “reserve available stock” overseas and send you final mock ups for approval prior to decorating bulk orders.

Indent – Products are custom made for your orders. Please email details to production@newwaves.com.au

ORDERING:

Online login to www.newwaves.com.au OR Email to operation@newwaves.com.au

We do not accept phone orders.

PRICES:

All prices are exclusive of GST and subject to change without prior notice.

All prices viewed online, do not indicate that you have a valid quote. Please make sure that all quotes are valid.

All local stock quotes/orders are EXCLUDING freight charges and GST, subject to Satchel and Carton Rates.

All Offshore stock order and Indent orders are INCLUDING domestic freight to the delivery address of your company.

This shipment cannot be split and must be delivered at the same time. Please advise if there is any third party delivery address to enable us to re-quote correctly.We reserve the right to review the price upon sighting the correct purchase order and final artwork for the job.

Samples:
Offshore Stock/Indent orders: The first pre-production/counter sample is free of charge with an official PO. We will charge the cost of each additional sample as a result of any changes instigated by the customer.
This is subject to confirmation at time of order by contacting production@newwaves.com.au.

Reserve Stock: Holding stock or future dated orders with a PO may be put on hold for a maximum of 48 hours only. After 48 hours, the orders will no longer be applicable. A full payment after 48 hours will guarantee your stock.

Back Orders: Customers will not be charged for any backorders until the backorder is ready to ship. At this time all backorders will be charged at the current list price. All backorders are subject to freight charges.
New Waves has the right to discontinue any product at any time even if it has been backordered.

ACCEPTABLE ARTWORK REQUIREMENTS:

Please supply all artwork electronically in vector format (AI/EPS/PDF) with PMS colours specified. All text must be outlined.

PAYMENT TERMS:

Credit Card Payments: New Waves accepts credit card payments (VISA and MasterCard accepted only). Credit card payments a 1.5% surcharge will be applied.

Credit Application: A credit account will only be “considered” for purchasers who have conducted regular 3 transactions satisfactorily with New Waves. The application form is available in the download section of the website. Please allow 7-14 working days for processing.

Ownership of Goods (Title of Goods): This does not pass to the customer until full payment has been made and received by us.

Credit Approved Customer: Payment terms are strictly 30 days from date of final invoice. Credit Limit maybe increased or decreased without notice at any time at the sole discretion of New Waves. For Indent orders, should the order exceed the customer's credit limit or current available credit, a 30%-50% deposit may be required when the order is placed.

Non Credit Approved Customer:

Local Stock - Full payment must be received in advance before dispatch.

All Orders with decoration - A 30-50% deposit will be required prior to sample commencing. Full payment must be received prior to dispatch of goods.

CANCELLATIONS AND CHANGES TO ORDERS:

Local Stock Service: Cancellation or amendment of packed orders or stock deco orders incurs a handling fee of $15.00+GST(1-499 units),$30+GST (500+units) will be charged for these returens.. Customers will be required to pay for all associated costs at the time of the cancellation or change.

Offshore Stock and Indent Service: Where circumstances permit, we will accept changes to or cancellations of offshore or indent orders. There will be a minimum $100.00 charge if an order is cancelled. Customers will be required to pay for all prepared material, accessories and all associated costs at the time of the cancellation or change. Any orders that have already progressed into bulk production stages cannot be cancelled or changed under any circumstances and the full amount will be charged and payable.

RETURNS AND CLAIMS:

We do not accept returns of any Stock Deco,Offshore ,Indent,Clearance or Sample orders. All other credit claims are to be made on the return of goods form available in the download section of our website. All claims for returns including quality issues must be made in writing and needs to be returned within 14 days of invoice date. We are not responsible for any disputes raised beyond the 14-day limit.

Goods which have been altered in any form and samples cannot be accepted for return. Any decorated goods or goods not in original condition (excl. faulty goods) will not be accepted for credit. If goods were incorrectly ordered or order is cancelled after they have been shipped, freight is at the client's cost plus $15.00+GST(1-499units), $30+GST(500+units) handle fee.As for size and colour, the Industry Standard states that 4% variation is possible, as often products are manufactured in separate batches.
These variations are accepted by the Industry and cannot be used as a reason to request a refund or exchange of any of our products. The descriptions, pictures, sizes and any other product guides on our website are as provided by our suppliers/manufacturer.
Returns or exchanges are valid only on items with defective or faulty manufacturing faults.
We do not accept returns for Clearance Items.

PRODUCTION:

Products may vary in colour from one batch run to another and exact colour matching cannot be guaranteed.

Availability of Stock: Only samples are available in our warehouse for Offshore Stock. Upon receipt of your purchase order we will "reserve available stock" overseas and send you final mock-ups for approval prior to decorating bulk orders.

Overruns/Underruns: Every effort will be made to ship exact quantities, however on decorated goods, a 4% overrun or underrun is considered fulfilment of all orders. You will be charged for any overruns.

Re-Labelling Apparel:  We can insert your or your customer’s label, T-shirt: $0.80 each, Polo: $1.00/ea, Hoodie: $1.20/ea.
All labels must be supplied cut, not in a roll, and with both loop folds and end folds.
Polybagging: $0.60 each (Incl. polybag)

Guarantee: All products are guaranteed against defects in workmanship and materials for a period of 30 days after invoice date. Contact our office immediately if you receive goods that you feel are damaged or faulty. It is important to us that you are satisfied with our products.

Quantity Tolerance: All indent orders are subject to a “quantity tolerance” of plus or minus 4% per size, colour, style.

PRODUCT DELIVERY TO YOU AND/OR YOUR DECORATOR:

It is the responsibility, where goods are received by or delivered to you or a 3rd party (ie. your decorator) to check that the goods are as ordered (style/colour/quantity) prior to any decoration. Incorrectly supplied goods that are decorated will be invoiced. Claims for shortages will not be accepted after goods have been decorated. No claims for costs of decoration on incorrectly supplied or short shipped goods will be accepted.

SHIPPING:

Orders received and paid (where necessary) before 2pm (AEST) on a business day will be dispatched within 2 working days. For a same day order dispatch, please mark your order  "Please urgently dispatch today". We will need your order before 11.am. We will always do our very best for your urgent orders, but we cannot guarantee this will be sent on the same day!

Freight: Freight is not included in our Local Stock pricing. Please go to our website to check Carton and Satchel Rates.

Large Volumes of Freight: Freight price POA if more than 30 cartons.

Additional Shipping Charges (we will divert the following charges once our freight company charges us):

Re-delivery / re- direct, Hand unload pallet,Tailgate service

We are not liable for any delay, loss, shortage or damage whatsoever for goods once when the goods have been released and passed on to the company on behalf of our customers. Full responsibility for the goods in transit passes to our customers at the time of release to the freight company on freight behalf of our customers. Insurance for goods in transit is at the customers own sole risk. If necessary, please ensure that goods are covered during transit. Customers should file claims directly with the freight company for any delayed, lost or damaged shipments. We will endeavour to assist in this process at all times.

CONTACTS:

Office and Warehouse: 31 – 33 Marigold St, Revesby, NSW 2212 Australia Ph: +61 2 9792 2188

ALL PRICES, TERMS & CONDITIONS, COLOUR SHADES, SIZES, SPECIFICATIONS & GENERAL DETAILS ARE SUBJECT TO CHANGE WITHOUT NOTICE.