Sales Policy

Ordering:

New Waves has an online ordering facility. Login to www.newwaves.com.au to order. Have a try. It's easy! It also reduces the possibility of error. We also accept orders by fax or email. We do not accept phone orders.

Prices:

All prices are exclusive of GST and subject to change without further notice. Freight is not included unless specifically agreed.

Client Base:

New Waves STRICTLY only supplies distributors and wholesalers. We are not interested in servicing end users.

Payment Terms:

Payment terms are strictly 30 days from statement.

Where the purchaser has a C.O.D. account the products must be paid for in full on or before the time of delivery to the purchaser. Overdue accounts may result in our refusal to supply until such time as the account is brought back in line with agreed trading terms. Interest equivalent to the prevailing bank overdraft rate may be charged on overdue amounts at our discretion. Finally, such overdue accounts may be subject to legal debt recovery proceedings if deemed necessary in our opinion, and any cost so incurred will be added to the purchaser's account.

Ownership of Goods:

Ownership of goods does not pass to the purchaser until full payment has been made by the purchaser and received by the vendor.

Credits & Returns:

Claims for returns must be made in writing and need to be returned within 7 days. Goods which have been altered in any form cannot be accepted for return. If goods were incorrectly ordered or order is cancelled after they have been shipped, freight is at your cost plus a $10.00 + GST handle fee.