The office is attended from 8.30am – 5pm (E.S.T.) Monday to Friday. Orders and stock checks can be done anytime online. In that respect we are always open.
Our mission is to give the greatest value in all aspects of our business. Our distributors are our promotional partners, and as such should expect the best from us. We endevour to exceed those expectations with price, delivery, quality and service. For all orders. Always.
Only qualified promotional product resellers, printers and embroiderers are able to buy products directly from New Waves.
is the brand name of our own apparel and merchandise. is exclusive to New Waves.
We have a large warehouse in Revesby, in South-western Sydney. We can dispatch from there to anywhere in Australasia.
Qualified customers are encouraged to visit us anytime. We have an extensive showroom, and can offer professional advice and solutions. If you wish your customer to accompany you, we also welcome that, however we would appreciate an appointment being made in such cases.
We currently have account managers in NSW and Victoria who are able to visit with clients. If you wish to see an account manager, please contact the Sales Manager.
Orders can be placed by fax, email or online. We strongly discourage phone orders
Most orders are dispatched the same day they are received, or overnight if received after 2pm.
We are able to replenish our stock from our own factory in China. You can expect a delay of approximately 3 - 6 weeks.
A qualified customer can order samples at full price by placing an order in their normal way. We will accept these for return in good order and condition. Showroom fit-outs and samples in bulk should be discussed with your account manager.
Our freight rates are outlined on our price list. The carton quantities are also listed there. We charge a flat per carton rate for everybody.
You are, of course, able to use your own freight company.
Each apparel item on the website and in our printed catalogue has a size chart. Styles will vary in sizing because their uses may differ. A slim fitting garment will have different sizing to a loose fitting garment.
All Garments conform to the Aus/NZ standards ,as published on our website. All garments are manufactured to our own strict quality standards and carry full washing instruction labels.
We do not share any information. Your contact details will only be used us to contact you. We do not store credit card or banking information.
All stock pricing is valid until a new price list comes out.
All indent quotations will only remain valid for 14 days and should be re-quoted if the order has not proceeded. Due to the volatility of the US dollar the price may have risen, or indeed dropped in that time.
We offer decoration on all our stock apparel and merchandise. Merchandise is priced with common decoration options. Please see pages 3 – 5 on our price list for further pricing.
New Waves is proudly and Australian Supplier and member of APPA.
The Australasian Promotional Products Association is our member association. It is the only association in the promotional products industry offering member suppor.
Members of APPA agree to trade with integrity and professionalism.
© NEW WAVES MERCHANDISING PTY LTD 2010